Answers for running your property, and for your guests.

Instructions for the people running the accommodation.

1. 1Create the property, its room categories and its units. Local inventory is the source of truth for what you can sell.
2. 2Publish a rate plan version before you sell. A published version is never edited in place; you supersede it with a new version.
3. 3Turn on your direct booking page so guests can book you without a portal in between.
4. 4Connect a channel only on a plan with connector capability. In manual mode nothing synchronizes on its own, and the connectivity provider bills its fee separately from your plan.

Instructions for someone staying at a property that runs on Estadia.

• Open the secure link the property sent you to see your stay, your folio and your check-in details.
• There is no guest password. Staff sign-in is a separate door, and if your link stops opening, ask the property to send a new one.
• Date, room and cancellation changes are made by the property that holds your reservation, not here.
• If a payment shows as awaiting reconciliation, do not pay again. The property confirms it once the provider settles.

Never share your stay link. Anyone holding it can open your reservation.